Home Insurance

Customer Care

At Aviva we will make every effort to provide the high level of service expected by all our policyholders. If on any occasion our service falls below the standard of your expectation, the procedure detailed below explains what you can do:

Your first point of contact should always be to our Customer Services Department. You can email us at personal_insurance@aviva.com.sg. We will acknowledge receipt of your feedback within 2 working days while we look into the matter you raised. We will contact you for further information if required within 7 working days and provide you with a full reply within 14 working days.

If the outcome of your complaint is not handled to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDREC) for assistance. FIDReC is an independent body for dispute resolution organization between financial institutions and consumers. You may find out more details at www.fidrec.com.sg

Important - Please remember to quote your policy reference in your communications with Aviva home insurance customer care.

Get assistance and advice by reading more on FAQs. Visit our Home Insurance FAQs.

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